SHIPPING POLICY

SHIPPING POLICY

This Shipping Policy governs the costs, times, delivery methods and assistance for orders placed on the Bruno Treccine website ("we", "our").

This policy applies exclusively to physical products (e.g., clip-in extensions and accessories).
Braiding services do not include shipping.

1. Shipping Area

We currently ship exclusively to Italy.

Shipments are made using the following carriers:

  • Poste Italiane

  • SDA

  • GLS

The courier is automatically selected based on the destination, package volume, and logistical availability.

2. Shipping Costs

✅ Shipping is included in the price of the products, unless otherwise clearly indicated on the product page or at checkout.

Any promotions or special shipping conditions will be communicated before order confirmation.

3. Order Preparation Times

  • Standard products (non-customized):
    preparation generally within 2 business days.

  • Orders with multiple products or customized items:
    preparation times may increase by several business days.

The indicated times are estimated and may vary during periods of high demand.

4. Delivery Times

Once entrusted to the courier, the order is generally delivered within:

  • 2–5 business days in Italy

Delivery times are calculated from the moment the package leaves our warehouse, not from the order date.

5. Possible Delays (Disclaimer)

Any delays may occur due to causes beyond Bruno Treccine's control, including:

  • strikes or slowdowns of couriers;

  • adverse weather conditions;

  • national holidays;

  • logistical or operational problems of carriers.

In such cases, Bruno Treccine cannot be held responsible, but will provide support for shipment tracking.

6. Shipment Tracking

When the order is taken over by the courier, you will receive an email with the tracking number to monitor the status of the shipment.

During transport:

  • it is normal for tracking not to update daily;

  • updates become more frequent once the package is out for delivery.

7. Failed Delivery or Incorrect Address

It is the customer's responsibility to provide a complete and correct address.

In case of:

  • incorrect or incomplete address;

  • repeated absence of the recipient;

  • failure to collect from the pick-up point,

the package may be returned to the sender. Any new shipping costs will be borne by the customer.

8. Customer Support

For any problem or request relating to shipping (delays, stalled tracking, undelivered shipment), contact us providing:

  • name and surname

  • order number

  • email used for the purchase

  • tracking number

📧 Assistance: use the email address indicated on the website or in the order confirmation.